RETURN & EXCHANGE CONDITIONS
The Return Policy is effective from Feb 01, 2023
1. You have 15 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.
2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Xpoko is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Xpoko products.
7. Original shipping fee and insurance fee is non-refundable if return for refund.
8. Customer needs to pay for the return postage.
RETURN PROCESS
1. Apply return by email to get return address.
2. Pack the item(s) and return back via any local shipping company.
3. Keep the tracking number of return parcel, and upload tracking info by email, without this info, we can't apply any refund for return.
4. We will process return & exchange in 7 working days after delivery of parcel.
CONTACT US
If you have any questions concerning our return policy, please contact us at：support@Xpoko.com
