COVID-19 - Shipping Delays
First and foremost, we would like to express that the safety and health of our employees and customers is always our top priority.
As COVID-19 continues impacting a majority of countries around the globe, Xpoko™ is closely monitoring and implementing protocols issued by local and state officials to ensure we do our part in preventing the spread of the virus.
We are continuing to monitor announcements from our local and state officials and will update this page with any new developments that impact our ability to ship out orders.
Customers are welcome to place new orders, however, please note there will be a certain delay in logistics aging (2-3 days).
How much is shipping?
FREE SHIPPING ON ORDERS OVER $35 (7-15Days)
STANDARD SHIPPING $4.99 (7-15Days)
DHL $39.99 (3-7Days)
The good news is, we provide Free Shipping on most orders in our store. You can check the specific countries that support free shipping in the options at the top of the page. In addition, we also provide some faster logistics methods, but these commercial express costs may need to be borne by you if you choose this method
When will I receive my order?
Due to high demand, deliveries are currently taking around 7-15 business days. We apologize for any inconvenience.
Shipping time frames depend on your location and vary depending on the shipping method, as well as your local customs processing times for International orders.
How long will you ship after I place the order?
Orders are typically processed within 48 hours from one of our regional fulfillment centers. However, orders placed on a Saturday will most likely be processed on the following Monday. Keep this in mind if you are selecting express or overnight shipping.
If you order before 4 pm Local Time, we will ship your items within 36 hours. If you order after 4 pm Local Time on a Friday, or on a Saturday or Sunday, your items will be picked and packed on Monday and we will ship them within 48 hours.
Who will ship my order?
Proper ships via EUB && USPS globally, or some other shipping methods that are more suitable for you. We update our production and shipping timelines if we expect any delays during periods of heavy demand.
We also offer express shipping for an additional fee.
Can I get shipping updates?
You'll receive email alerts from us with the status of your order, pay attention to the Inbox after ordering in 48 hours. If you have not received the email, please check the trash first; if you have been confirmed that you have not received it, please contact us by email at support@Xpoko.com or submit the form with your order information.
Last But Not Least
Import Taxes: Please be aware that international orders may attract an additional cost for import taxes upon receipt. We'll try our best to afford these costs no need to trouble you to pay.
We strongly recommend that you dispatch to a reliable address, as Proper is not responsible for lost or stolen orders.
Physical addresses are preferred, as we are unable to guarantee the safety of items delivered to PO Boxes or Parcel Lockers.
If you still have any questions concerning our shipping information, please contact us at: